Plain terms for a practice room.

Effective September 16, 2026 · RealEdge Labs, Inc.

1. The deal

RepRoom Commercial ("RepRoom") is a voice practice service operated by RealEdge Labs, Inc. ("we"). By creating an account you agree to these terms and to our Privacy Policy. If you're using RepRoom through your brokerage, office or coach, they may have signed a separate agreement with us that also applies to you.

2. What RepRoom is — and isn't

• The characters are fictional and voiced by synthetic voices. Any resemblance to real people is coincidental.
• Coach's feedback is practice feedback. It is not legal, financial, tax, brokerage, valuation or compliance advice, and it does not tell you what to say to a real client. Cap rates, rents, comps and property facts in the scenes are fictional. Your broker, your state's licensing law, your MLS rules and your own judgment govern real conversations.
• Scores measure how you handled a simulated conversation. They are not a certification, a hiring qualification or a guarantee of results.

3. Your account

• You must be 18 or older and use your own email address. Keep your password to yourself; you're responsible for what happens under your login.
• One person per account. Team plans include a set number of seats — sharing a seat between people breaks the scoring and breaks these terms.
• Give us accurate information. Characters will use the first name and market you provide.

4. Voice recording

Sessions are recorded and transcribed. We ask for your written consent before the first one, and the details are in the Privacy Policy. Don't bring anyone else into a session without their consent, and don't put real client names, addresses or financial details into a practice conversation — it's practice, use made-up ones.

5. Acceptable use

Don't use RepRoom to harass the characters into producing abusive, discriminatory or sexual content; to test or probe our systems; to scrape or resell the service; to build a competing product from our scenarios or scorecards; or to do anything that violates fair-housing, licensing or other laws. We may suspend accounts that do.

6. Plans, sessions and payment

• Free accounts include a fixed number of practice sessions. Paid and pilot plans include the number of sessions per month shown when you joined. Unused sessions don't roll over.
• Paid plans are billed in advance and renew automatically until cancelled. You can cancel any time; the plan runs to the end of the period you paid for. Fees are non-refundable except where the law requires otherwise or we say so in writing.
• Office, team and coaching-partner plans are governed by their order form. Prices may change with 30 days' notice; changes never apply mid-term.

7. Your content and ours

• You own what you say. You give us a licence to record, transcribe, store and analyse it to run the service, show you your history and (on team plans) report to your organisation — and, in de-identified aggregate form, to improve RepRoom.
• We own RepRoom: the scenarios, characters, prompts, rubrics, scorecards, software and brand. You get a personal, non-transferable right to use them while your account is active.

8. Availability

We aim for RepRoom to be available all the time, and it depends on third-party voice, model and hosting providers, so we can't promise it. We may change or retire scenarios and features. If we retire the service entirely we'll give paying users at least 60 days' notice and a pro-rated refund.

9. Disclaimers and limits

RepRoom is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a purpose and non-infringement. Our total liability to you for anything arising out of the service is limited to the amount you paid us in the 12 months before the claim, or $100 if you paid nothing. We are not liable for indirect, consequential or lost-profit damages, including lost commissions or deals.

10. Ending things

You can delete your account any time from the practice room or by emailing hello@realedgelabs.com. We can suspend or close accounts that break these terms, with notice where practical. Sections 7, 9 and 11 survive.

11. Law and disputes

Florida law governs these terms. If we have a dispute, we'll first try to resolve it by talking — email us and we'll respond within 10 business days. If that fails, disputes go to binding arbitration in Broward County, Florida under the AAA Commercial Rules, on an individual basis; either side may instead use small-claims court. You may opt out of arbitration by emailing us within 30 days of creating your account.

12. Changes

We may update these terms. Material changes are announced in the practice room at least 14 days before they take effect. Continuing to use RepRoom after that means you accept them.

RealEdge Labs, Inc. · 500 E. Broward Blvd., 9th Floor, Fort Lauderdale, FL 33394 · hello@realedgelabs.com